Demo environment— sample data, for evaluation. Nothing here is real client information.

Roles & Permissions

Who can see what — the reason the portal can be opened to clients
Helen Marsh · Certification ManagerHM
Administrator1

Full control, including who gets access

Certification Manager1

Owns certification decisions

Coordinator3

Schedules and follows up the work

Auditor4

Executes audits in the field

Client contact6

Sees only their own company

Permission matrix

ModuleAdministratorCertification ManagerCoordinatorAuditorClient contact
Leads & CRMManageManageEdit
Clients & FacilitiesManageManageEditViewOwn only
AuditsManageManageEditOwn onlyOwn only
Findings & CAPAManageManageEditOwn onlyOwn only
CertificatesManageManageViewViewOwn only
Auditor CompetenceManageManageViewOwn only
Site FeedbackManageEditEditEdit
Directory & RolesManageView

Own onlyis what makes the outside doors safe: an auditor sees the audits assigned to them, and a client contact sees their own company's facilities, findings and certificates — never anybody else's.