Roles & Permissions
Who can see what — the reason the portal can be opened to clients
Helen Marsh · Certification ManagerHM
Administrator1
Full control, including who gets access
Certification Manager1
Owns certification decisions
Coordinator3
Schedules and follows up the work
Auditor4
Executes audits in the field
Client contact6
Sees only their own company
Permission matrix
| Module | Administrator | Certification Manager | Coordinator | Auditor | Client contact |
|---|---|---|---|---|---|
| Leads & CRM | Manage | Manage | Edit | — | — |
| Clients & Facilities | Manage | Manage | Edit | View | Own only |
| Audits | Manage | Manage | Edit | Own only | Own only |
| Findings & CAPA | Manage | Manage | Edit | Own only | Own only |
| Certificates | Manage | Manage | View | View | Own only |
| Auditor Competence | Manage | Manage | View | Own only | — |
| Site Feedback | Manage | Edit | Edit | — | Edit |
| Directory & Roles | Manage | View | — | — | — |
Own onlyis what makes the outside doors safe: an auditor sees the audits assigned to them, and a client contact sees their own company's facilities, findings and certificates — never anybody else's.